April 2017 – Helpdesk Top 5

Hello All – Here’s the top 5 types of data loss enquiry that were logged at the ICT Helpdesk last month.
I think it’s overheated as it just stopped working and I could smell burning from the drive I removed the hard drive from the LaCie extrnal case to inspect it but could see no visual faults. It’s a 400gb drive with photos movies and music on.

  • no boot device foundMy laptop will not boot and gives the error message ‘no boot device found‘. A local computer repair company has been unable to read the hard drive, which is a Western Digital 1TB WD10JPVX. Annoyingly, my laptop had recently been running very slowly with the drive sometimes showing as being at 100% usage when I checked Task Manager but disabling Flash seemed to help so I didn’t investigate any further. I hope you can help recover my data.
  • 500GB Seagate manufactured hard drive which was originally part of a Maxtor external hard drive. Approximately 250GB of data on the drive.
  • The drive has failed, and is not being read by the computer. No sounds to indicate that the disk is damaged. Drive has power, and spins up. However, it simply continues to spin, without being initialised or read by the computer, so a component fault is suspected.
  • I was moving my hard drives around my house and dropped the hard drive onto laminate from about 4 foot so I think it’s a mechanical problem as the drive starts up and spins for a few seconds then turns off. The hard drive is a desktop hard drive but was once an external that i had that was taken out of the chassis a while back and used in my PC for a while. Read write head damaged, seagate 2TB external hard drive. Would like to try and recover my photos and videos from my hard drive.
  • Drive starts to boot to Windows 7 32 bit. Windows attempts repair but fails. Windows won’t start.Puppy Linux on Live CD does not recognise the drive as existing in file manager but it is aware of the drive in the hardware section.
  • I want to enquire about two items:

1) Do you do DVD repairs? I have 4 disks that are damaged that i need recovered.
2) Can you put DVDs into a digital format? They are home DVDs with no protection issues.

The DVD recovery was an interesting one. We are hardly ever asked for this. Data is nearly always stored on hard drive, but I’m glad to confirm that yes, we can retrieve data from CD’s and DVD’s too. See your local ICT person for details.

March 2017 – ICT Recovery Problems

Hi All – Here’s a selection of problems logged with the ICT last month. Thanks to our hard drive recovery chums Data Clinic for their continued support at getting most of this data back! Problems are from mainly phones and hard drives – let me say again, please don’t try to fix these faults yourself – have someone from ICT come to you – average response time in Feb 17 was 40 minutes.

I have a desktop that has not worked for 4/5 years , it just stopped. 123Gb HDD, still fitted in base unit, data recovery has not been recovered previously. I just want to get the data off the HDD

MacBook Pro 2011 hard drive partially failed. Tried to boot from an external HD but couldn’t find files. Looking to recover photos mainly.

I dropped my laptop this evening and when i turn it on it goes straight to the re-boot screen (aptio setup utility), the laptop was shutting down at the time of dropping it but had not completly shut down, how much would it cost for you to have a look at it asap?

I dropped my iphone at work and the screen is damaged and unreadable and before i send it to the insurance company to get fix i was wondering if i could retrieve the data. and how much it would be

MyPassport external hard drive. Tried copying over backup from hard drive onto new MacBook. Device was not showing up in finder. Was showing up in disk utility but unable to mound drive. First aid was also unsuccessful.

I have accidentally deleted a phone recording which I need for work. Any chance you can restore it please? I have an android StK phone.

Computer crashed and drive failed to remount on start up. Mac no longer detects hard drive but I can see it in Disk Utility which says it is corrupted.

Backed up data on external hard drive in the form of a time machine back up
My Mac was wiped to make running quicker, now I cannot install the back up or even access the files, my Mac isn’t recognising the device when plugged in
It’s in a hard external case, it used to be a sky hard drive which I then housed myself in an external case.
I would like to know if it’s possible to access the files and how much it would cost

The drive became very slow and them showed up as raw. The data recovery guy is unable to find a donor drive, says the head in busted. Hence looking for a donor drive

WD HDD wd600ue device was dropped – spins freely when read/write assembly removed but catches when installed again