April 2017 – Helpdesk Top 5

Hello All – Here’s the top 5 types of data loss enquiry that were logged at the ICT Helpdesk last month.
I think it’s overheated as it just stopped working and I could smell burning from the drive I removed the hard drive from the LaCie extrnal case to inspect it but could see no visual faults. It’s a 400gb drive with photos movies and music on.

  • no boot device foundMy laptop will not boot and gives the error message ‘no boot device found‘. A local computer repair company has been unable to read the hard drive, which is a Western Digital 1TB WD10JPVX. Annoyingly, my laptop had recently been running very slowly with the drive sometimes showing as being at 100% usage when I checked Task Manager but disabling Flash seemed to help so I didn’t investigate any further. I hope you can help recover my data.
  • 500GB Seagate manufactured hard drive which was originally part of a Maxtor external hard drive. Approximately 250GB of data on the drive.
  • The drive has failed, and is not being read by the computer. No sounds to indicate that the disk is damaged. Drive has power, and spins up. However, it simply continues to spin, without being initialised or read by the computer, so a component fault is suspected.
  • I was moving my hard drives around my house and dropped the hard drive onto laminate from about 4 foot so I think it’s a mechanical problem as the drive starts up and spins for a few seconds then turns off. The hard drive is a desktop hard drive but was once an external that i had that was taken out of the chassis a while back and used in my PC for a while. Read write head damaged, seagate 2TB external hard drive. Would like to try and recover my photos and videos from my hard drive.
  • Drive starts to boot to Windows 7 32 bit. Windows attempts repair but fails. Windows won’t start.Puppy Linux on Live CD does not recognise the drive as existing in file manager but it is aware of the drive in the hardware section.
  • I want to enquire about two items:

1) Do you do DVD repairs? I have 4 disks that are damaged that i need recovered.
2) Can you put DVDs into a digital format? They are home DVDs with no protection issues.

The DVD recovery was an interesting one. We are hardly ever asked for this. Data is nearly always stored on hard drive, but I’m glad to confirm that yes, we can retrieve data from CD’s and DVD’s too. See your local ICT person for details.