Hard Drives Need Repair

In this post I discuss some enquiries that have come into the ICT help desk this month. I’ve included links where appropriate.

I have a Samsung HX-M101TCB/G external drive been working on for a couple of years, now when powering up you hear 4-5 beeps and that’s it, doesn’t show up computer drives, have tried on several devices and the same thing not detected, the drive has lots of photos that I would like saved.

hdd needing repair

I have a rather old external harddrive and I cannot get it to work anymore. When I plug it in, all I hear is a wizzing noise and clicking and then there’s a message on the screen saying cannot read drive.
It’s never been dropped of been damaged in any way like water, heat etc.
Is this something you can recover ?
If so, can you email me approx costs involved and how much it’ll cost to transfer on to a flash stick. I think it was around 50gb.

WD external hard drive 3.5 gig 50% populated with family photos. Used 2 weeks ago no problems at all, used last week although plugs in to PC and recognized drive but computer cant access files, you can hear motor whirring on hard drive.

Seagate ST340810A 40GB drive powered up with 19v and burned a leg off of the SMOOTH chip. Turned off within seconds so hopefully not much other damage.

I have a Seagate 500GB hard drive which has been working perfectly. I plugged it in on Friday and it appears that Windows cannot read it. The disk spins and does not click, however, on my computer it shows only local Disk E and the error message that E is not accessible and the file or device is corrupted and unreadable. Please help as this has 5 years of PhD work and all our family photographs.

Drive became unable to access about a year ago and has all the files from our travels on it.

As far as I know the hard drive is not damaged but the mini USB input has fallen off of the drive so I can no longer connect it to my iMac. Is this something you could help with?

When I plug the ‘WD My Passport for Mac’ external hardrive to my mac desktop it just makes a clicking noise which sounds like a disk spinning and not getting going and retrying. I would value your help as all my work is on the hardrive!

ICT Recovery Services – A Reminder

Back in March 2016 in a post titled ICT Recovery problems (see here) I talked about how we were having a lot of different hard drive repair and data recovery requests. It’s worth my reiterating that it’s really not a good idea to have a hard drive repaired. We refuse to do it because it causes more problems than it’s worth. Once a hard drive start to go wrong it must be replaced immediately by a member of my team. Please don’t ask a friend outside of work to do it for you as it causes us a lot of difficult and creates a lot of questions relating to data security. Here are two cases that eventually came to us after having been elsewhere.

  • I recently took my macbook pro to repair after a hard drive fail. They replaced the hard drive with a new one but weren’t able to recover the data. I was wondering if there’s a possibility for all the things I had on my old hard drive to be recovered, and eventually to know how much it would cost me (they’re giving my old hard drive back to me).
  • I’ve got a barracude 3TB ST3000DM001 1CH166- 306, Date 14214 100717520 RevB. The drive started posting smart errors in the bios three weeks ago, i did a check disk and it took 3 hours to complete (with no errors) Unfortunately i replaced and backed up another drive by accident. So this barracuda failed and disappeared from the bios, It doesn’t make any sound at all and it’s not being recognised from the bios or windows . I also tried it with my usb to sata dongle in three machines but no luck at all. I was wandering what will be the price range for recovering or fixing this drive.

Remember, if you have any data loss issue to contact us first.

Hard Drive Fixes Required

I’m attempting to fix a Seagate Maxtor M3 External 2TB Drive, reg. Model: SDC003. The read/write heads have been damaged most likely due to a fall and I’m looking for a compatible replacement arm to switch out and was hoping that you could supply me with one if possible. It stops working apprently with no reason and I can’t find it on my pc anymore.

I am looking for a quote on data recovery from an external harddrive. It is SAMSUNG model that will show up in ‘safely remove hardware‘ in the right hand corner but will not show up in explorer in order to access files.

The external hard drive won’t work when plugged into computer. I have tried the original cable and bought a new cable and neither worked with the product.

Knocked my hard drive whilst accessing files. Didn’t recognise damage immediately and continued using hard drive for a few more hours. After that, the hard drive connects to my Mac, but cannot be mounted.

I have LG USB portable hard drive 500GB (Prod# XPRESS XD7 USB 3.0). The problem is that the power comes in and goes out.
When it comes in, I can see the folders on window. When I click the folder, it is gone out.
What kind of symptoms? I hope it’s not a difficult problem to solve. Please tell me how to fix it.

chronosyncI have a Western Digital Passport Ultra for my MacBook Pro and Mac. I believe the WD Passport Drive may have suffered a blow, because it’s occasionally chirping now. I can still mount the hard drive to both the desktop Mac and the MacBook Pro, but when I try to copy the files from the Passport Ultra to another external hard drive (in an effort to “recover’ the data), I’m getting all sorts of error messages. I also tried ChronoSync Express and was able to copy over only about 25GB of the total 250+GB of data on the drive. Can you please let me know what the estimated cost of recovery might be?

My Laptop just switched off yesterday and no power is getting to the laptop (ASUS x550L) whatsoever- the laptop seems to be dead- no LED, no charge from battery or AC adapter, blank screen.
There are files and files of music I have written still left on the laptop which is important to me, but more importantly I have an essay on that laptop that I need back before Friday. Someone recommended you guys and said you were good value and did it quickly so here I am.
I am just looking for all my files to be accessible in the very short term, and will deal with the laptop another time.

500gb My Passport.
two beeps x 13 with a short spin up before each set of beeps.
discovered in devices and printers as ‘My Passport 070A’
not displayed as file/folder/drive in my computer.
Has data i need recovered.

I formatted an external hard drive accidentally a while ago, looking to see if you can recover all the files that were on it, mainly it is photos and videos.

I’m looking for HDD-recovery store as I have a problem with my external hard drive.
I have an external hard drive HDPS-U500(K)(IODATA), the inside HDD is HM500JI 500GB (SAMSUNG).
The HDD suddenly became undetectable by computer and slightly ticking noise.
I can take it to your London office (EC3 is more convenient for me).
Could you give me a price quote for the data recovery?
how long will it take to recovery?
How can I receive the recovery data?