MacBook data recovery and broken phones

MacBook users beware! The way the OS X filesystem works is to restructure sectors as soon as data is deleted so that reconstituting the files from the data during a recovery attempt can not be achieved. So, if you do use Macs, please make sure you use Time Machine so that you’ve got a decent backup!! You can get a guide of using Time Machine from https://support.apple.com/en-gb/HT201250.

MacBook user

I have done recovery back up for my home computer onto external hard drive and now I lost all my files and documents that were on external hard drive. Is there any way I can get it back to way it was before?

SSD data recover on Macbook
My laptop hard disk crashed suddenly. It is an SSD 1 tb and I have a lot of valuable files on it. I wanted to know how much it generally costs to recover assuming it is possible?

Macbook air has water damage on SSD hard drive?
Can it be repaired and / or data recovered?

These following questions all relate to losing files on iPhones – the ICT’s don’t do data recovery on phones, instead we use a 3rd party contractor – go to http://phone-recovery.pen.io/.

Retrieve photos from iPhoto
I have a macbook pro 15inch, 10-11 years old. It froze once & after turning it off/on it failed turn back on or advance from the apple screen. I took it to an Apple shop who were able to have a look they wern’t able to access the harddrive. I think the laptop is probably beyond repair but I would like to retrieve the documents & photos on iphoto if possible.
If you are unable to access/retrieve anything would I be charged anything?
Anything else you need to know & if possible then I could courier the laptop with an external hard drive to place anything retrieved.

iPhone data recovery
I’m really hoping you can resolve my problem. My son dropped my husbands phone, the touch screen went u couldn’t press anything on the right side of the phone and there was grey lines. We are in Egypt at the moment. We got the screen fixed but then realized it says disabled connect to iTunes obviously the touch had played up by itself and entered the wrong passcode so many times. We have tried to resolve it from the software side, haven’t had much luck till now so I was hoping is there a way to remove the hard drive or wherever the data is stored into another phone? It’s an iPhone 6 Plus and we also have another iPhone 6 Plus.

I need to retrieve whatsapp and txt messages from my iPhone six. I didn’t have back on my iCloud.
Please let me know if it’s something you can help with.

Samsung
I have accidentally deleted all photos and videos from a Samsung tablet. Is this something you could help me with? I am in West Lothian.

January’s Mixed Bag

Hi All,

We’ve had a busy couple of weeks since the Christmas and New Break, so rather that concentrate singularly on hard drive, phone or “how do I get my data back?” problems, in this post I have included 3 enquiries to the service desk. Now, as we are all governed by different internal IT departments, my advice is that you search through some of the other posts on this blog to find a data recovery provider of choice. Once you’ve located one, if you’d like my personal opinion of them, please contact me privately.

Help retrieving files from Samsung S3 Neo
I was wondering if you would be able to retrieve some files from my relatives samsung s3 neo. The screen is broken but the phone boots up. I have plugged it into my pc to retrieve the files but usb debugging hasnt been enabled so I am unable to access the files without the screen being on. Is this something you could do?

Computer recognises something, but not hard drive
Booted my computer one day and one of my smaller HDDs (1TB) was just no longer visible/accessible; partitions gone, etc..
Windows could recognise that *something* was plugged in but that’s the long and short of it.
There was no work up to it, no weird noises, no drop in disk health (as far as my PC tells me), it just stopped.
I’ve switched cables out incase a cable was damaged, I switched where they were plugged into incase it was a problem with a connection, and so on.
That’s the best I can provide at the moment.
So at this point, unless anything else can be done, I’d just prefer to pull everything off it and throw in for a new HDD.
It’s not got the OS or anything crucial like that on it, it’s just a lot of everything (programs, photos, music, files, etc.) which trying to reaccumulate is more effort than it’s worth.

Dell G620 died – looking to recover photos
Computer – six years old Dell G620 has “died” and would like to try and recover picasa photos , particularly of my late wife. Other documents if possible, but not essential. Am near 80th birthday in six weeks. Can you help and at what cost? E Mail with suggestions would be helpful.

RAID and NAS Data Recovery

Once again we’ve had some more problems with people losing data from RAID arrays and NAS servers that have crashed before they could take a backup of their data. I’d like to reiterate that in ALL cases of RAID and NAS failure, people should report the problems to our RAID and NAS specialists Data Clinic on their RAID page here https://www.dataclinic.co.uk/raid-data-recovery/.

IT helpdesk iconRAID

I currently run my own small hosting company and we have a requirement for data recovery. We had one of our raid arrays crashed x4 disks and I need to recover the data,
we know what number disk failed and what are good, they are running Raid 5 BTRFS the side of the disk is 4TB and have a number of xenserver disks on them, we only need one disk on the lun with the client data as we have other backups from Saturday. The size of the virtual disk we need is 509.9 GB

NAS

Qnap ts 121 single bay 2tb used for my ripped music and pictures it is say hard drive not found and my qnap cloud has been shut down . Could you give me price please for a recovery and a replacement hard drive.

Synology NAS RAID

The volume crashed on my Synology NAS when one of the three 4TB Seagate drives failed .
It’s set up as a Synology Hybrid Raid (SHR).
The technician at Synology indicated that there were some ATA errors around the time of the volume crash and that the RAID information looks absolutely fine, but there appears to be file system errors which prevent it from mounting correctly.”

Linkstation in EM Mode

My Linkstation live LSXL812 is in EM mode and I can’t access shared files. We have a SONOS sound system throughout the house and need the link station for music. My laptop is giving me the message that I do not have permission to access the music files on my laptop. I have tried to download the update, but the linkstation has disappeared from the network and I cannot find an IP address to work with (and probably wouldn’t know what to do with it if I found it!).

Note: If anyone needs authorisation about sending their RAID or NAS equipment offsite, please contact us at Technical Support.

Mobile phone damaged – need data

Here are some of the recent phone problems that have come into us on the computer support desk. Can I refer everyone to one of my previous posts about recovering files from mobile phones.

I’ve just found this website on google after searching for data recovery companies and am very much hoping you can help.
I had my Huawei phone charging in my laptop. I heard it play a start up tune which I had never heard it play before. I looked at the screen which read ‘Internal storage damaged‘. I tried taking the battery/sim/sd card out but to no avail.
Two options are given on the device when I turn it on now: to restart the phone (made no difference) and factory reset (I am reluctant to do so as I do not want to lose any data which I may potentially be able to get back).
Is this something you can help with? My main concern is getting the data back (sms/whatspp/notes/saved web bookmarks/contacts/pictures etc) but getting the phone working again would also be a bonus.

manchester phone user

I have an iPhone 5s which has been thrown on the floor and the screen has disconnected from the base. i have tried plugging it into my macbook to recover the data but the device is not being recognised. the main thing i want to recover from the phone i the pictures. would this be possible?

Have sent Samsung S6 edge to a data recovery company. They have said – “Diagnosis results have shown that in order to attempt the data recovery the media needs LAB time to crate a direct dump of the memory whether via a direct wired connection to service contacts of the memory or removal of the memory itself to allow a direct dump of the contents which will then require investigation to decipher any data modification algorithms and assembly parameters before we can make attempts to extract the data. This is a highly skilled process but unfortunately isn’t infallible and the chance of successful recovery once the process has been completed is approx 70%. The cost of this is £225 plus vat. Non refundable if unsuccessful.”

I dropped my phone into water, it is not turning on and I would like to retrieve my photos is possible!

Getting data back from phones

In this post I turn my attention to getting the data back from phones that have broken or lost access to the files:

various mobile phones

I dropped my phone Samsung galaxy S5 and the screen wasn’t coming up but the phone was starting.
i tried to recover the data with a program FonePaw and this asked to place the phone in download mode and since than the phone is not turning on anymore.
are you fixing phone screens and recovery date frome them???
what cost is involved to replace the screen and recover the data if necessary?

I am looking for help to recover data from a water damaged phone. The phone itself is beyond repair but we want all the information back off it (photos, videos, contacts and notepad messages ideally). The damage occurred approximately a month ago and was given to a company to attempt repair immediately but due to faults on their part we have only got the phone back today with no work being done meaning that the damage may have worsened.

Was in American, FaceTimed my girlfriend and the screen just went black, I think it’s in recovery mode at the moment, the screen and the recovery mode isn’t the actual problem, I had a guy look at it and he was able to recover about 100 pictures but he didn’t have the enthusiasm to get the rest off, it’s an iPod latest generation last year. There’s 2000 photos of my American trip on there’s and desperate to get them back.

In the above instances I recommend you first bring your phone into the LEA’s ICT department and let one of the techs have a look at it. If we can’t help you we’ll send your phone off to a reputable recovery supplier like http://phone-recovery.pen.io/ to get the data back.

ML370 Recovery of Data

HP ML370 RAID serverA disk failed in a raid 5 configuration (set of 3 disks) on a ML370 G4. replaced drive and will not build the raid and boots halfway into windows 2003 server and then the screen goes black. Then the unit does not respond what so ever.

2TB SSHD Seagate hard drive (Model ST2000DX001)
Removed from a Z-Series workstation by an unqualified user
No longer spins / clicks / powers on.
Initial assumption is PCB board needs replacing but we don’t have capacity to test / confirm.
I do not believe there has been any other damage to the hard drive and we have not made an attempt to open it.

I have a Seagate External Drive Model SRD00F1. When I connect it makes some clicking noises but my PC do not recognise the disk. The drives are in an HP system, not sure which one but possibly an ML370.

My advice when ever dealing with RAID systems requiring data recovery is to go to Data Clinic (their RAID recovery web page is here: http://www.dataclinic.co.uk/raid-data-recovery/.
Expect to pay for a diagnosis and again for the recovery should you wish to proceed with the recovery, after the diagnosis reveals what is recoverable.

With RAID related data, don’t be tempted to have a look at getting it back yourself – you’ll enter a world of pain. Files are segmented across all the disks so aren’t on a single disk. So, you need to get the data off of all the disks in the RAID (in this case an ML370) to get the data off correctly.

ICT Recovery Services – A Reminder

Back in March 2016 in a post titled ICT Recovery problems (see here) I talked about how we were having a lot of different hard drive repair and data recovery requests. It’s worth my reiterating that it’s really not a good idea to have a hard drive repaired. We refuse to do it because it causes more problems than it’s worth. Once a hard drive start to go wrong it must be replaced immediately by a member of my team. Please don’t ask a friend outside of work to do it for you as it causes us a lot of difficult and creates a lot of questions relating to data security. Here are two cases that eventually came to us after having been elsewhere.

  • I recently took my macbook pro to repair after a hard drive fail. They replaced the hard drive with a new one but weren’t able to recover the data. I was wondering if there’s a possibility for all the things I had on my old hard drive to be recovered, and eventually to know how much it would cost me (they’re giving my old hard drive back to me).
  • I’ve got a barracude 3TB ST3000DM001 1CH166- 306, Date 14214 100717520 RevB. The drive started posting smart errors in the bios three weeks ago, i did a check disk and it took 3 hours to complete (with no errors) Unfortunately i replaced and backed up another drive by accident. So this barracuda failed and disappeared from the bios, It doesn’t make any sound at all and it’s not being recognised from the bios or windows . I also tried it with my usb to sata dongle in three machines but no luck at all. I was wandering what will be the price range for recovering or fixing this drive.

Remember, if you have any data loss issue to contact us first.

A picture or two of hard drives, computer maintenance

A picture or two of hard drives, computer maintenance

IF YOU OWN A CAR, you know what happens when you neglect little things like tuneups.Performance starts to deteriorate, so slowly at first that you hardly notice it. But after a while, the car doesn’t go as fast up hills. It gets noisy, and pulling onto the expressway in traffic becomes an act of courage. Eventually, it may not start at all.Your computer can stand an occasional tuneup, too.Its main moving part, the hard disk, may be the most important part of your machine. It’s where you store your programs and data files, which is reason enough to keep it healthy.

Lost data on a hard drive?