Phone Recovery

phoneMy thanks to the people at the UK’s http://phone-recovery.pen.io/ for the phone data recovery examples below.

Phone has died with no sign of life. Don’t care for the hardware part just need the data off the internal storage. android system is the operating system.

I want to see if I can recover some permanently deleted photos and videos from my iPhone 6s. It’s only files from the last month. The files are not on the cloud or currently on the handset.

Samsung s6 phone has fell in some water and no longer turns on.

My Nokia 7100 Supernova has been on charge for over 24 hours but is unresponsive. I would just like to be able to access all my text messages again.

I have an old Samsung Galaxy S3 that eventually bit the dust and wouldn’t boot up any more. Unfortunately I had all the photos stored on the internal memory and not backed up. I don’t need it fixed (I got a new phone anyway since this was long overdue) but I would like to recover the data off of it. Could you provide me with a quote/price estimate for recovering this data?

I have lost data from my s7 edge Samsung while copying over on 1st December 2107. Since then I tried using an online data recovery tool but no luck and then my factory phone was reset. Is it possible to recover data pre 1st Dec 2017 from my phone in particular my photos.

The screen of my xperia Z5 has recently been smashed and it does not respond to touch. The Android OS and softwares works fine but I just want to retrieve datas such as contacts, videos, photos and music from my device.

Getting (deleted) data off of a phone

deleted text messagesI’ve recently introduced a legal type of data recovery service where the data I extract from phones can be used in UK legal cases. Quite often I’m asked to retrieve deleted text messages, chat, internet histories or videos that were once on the phone but aren’t any longer. Most of the time, especially if the files were recently deleted, getting them back from the phone’s memory is successful. This information can then be used to support or disprove a legal case. In the UK, this process of investigating the contents of mobile phones is known as mobile phone forensics and the experts at this are Data Clinic who have a page on their site about it here: https://www.dataclinic.co.uk/computer-data-forensics/. Some of the enquiries I’ve had lately regarding recovering deleted phone data and files are:

  • Iphone 5 apple logo flashes on and off. Cannot get phone to do anything else.Phone has not been backed up.
  • My iPhone 7 plus front camera stop working and the staff replace new phone in Apple store. I try to back up data to iCloud for my old phone but i do not know iCloud upload failed in store. My old phone click “erase all content and settings” and reset now as a “not active phone”. The old phone now at home and keep switch off from this issue happened. I just quick check if any chance i can get the photos back from the phone in this situation.
  • Iphone 6 stacked on apple logo since yesterday morning 09.03. I need to recover the photos and videos. I don’t need the phone repaired, just the data. Is it something you could help with please?
  • I have a Nexus 6P which is stuck in a bootloop. It turns on to the Google logo, displays it for about 10 seconds and then goes black and starts again. The only menu you can access is the bootloader menu. Starting the phone in Recovery mode has the same effect. There’s a large number of sentimental photos and videos on the phone, would you be able to retrieve them and if so could you give me a quote?
  • I’m trying to retrieve some WhatsApp messages which I deleted back in January. Accidentally returned to factory settings, and lost photos and videos

 

MacBook data recovery and broken phones

MacBook users beware! The way the OS X filesystem works is to restructure sectors as soon as data is deleted so that reconstituting the files from the data during a recovery attempt can not be achieved. So, if you do use Macs, please make sure you use Time Machine so that you’ve got a decent backup!! You can get a guide of using Time Machine from https://support.apple.com/en-gb/HT201250.

MacBook user

I have done recovery back up for my home computer onto external hard drive and now I lost all my files and documents that were on external hard drive. Is there any way I can get it back to way it was before?

SSD data recover on Macbook
My laptop hard disk crashed suddenly. It is an SSD 1 tb and I have a lot of valuable files on it. I wanted to know how much it generally costs to recover assuming it is possible?

Macbook air has water damage on SSD hard drive?
Can it be repaired and / or data recovered?

These following questions all relate to losing files on iPhones – the ICT’s don’t do data recovery on phones, instead we use a 3rd party contractor – go to http://phone-recovery.pen.io/.

Retrieve photos from iPhoto
I have a macbook pro 15inch, 10-11 years old. It froze once & after turning it off/on it failed turn back on or advance from the apple screen. I took it to an Apple shop who were able to have a look they wern’t able to access the harddrive. I think the laptop is probably beyond repair but I would like to retrieve the documents & photos on iphoto if possible.
If you are unable to access/retrieve anything would I be charged anything?
Anything else you need to know & if possible then I could courier the laptop with an external hard drive to place anything retrieved.

iPhone data recovery
I’m really hoping you can resolve my problem. My son dropped my husbands phone, the touch screen went u couldn’t press anything on the right side of the phone and there was grey lines. We are in Egypt at the moment. We got the screen fixed but then realized it says disabled connect to iTunes obviously the touch had played up by itself and entered the wrong passcode so many times. We have tried to resolve it from the software side, haven’t had much luck till now so I was hoping is there a way to remove the hard drive or wherever the data is stored into another phone? It’s an iPhone 6 Plus and we also have another iPhone 6 Plus.

I need to retrieve whatsapp and txt messages from my iPhone six. I didn’t have back on my iCloud.
Please let me know if it’s something you can help with.

Samsung
I have accidentally deleted all photos and videos from a Samsung tablet. Is this something you could help me with? I am in West Lothian.

January’s Mixed Bag

Hi All,

We’ve had a busy couple of weeks since the Christmas and New Break, so rather that concentrate singularly on hard drive, phone or “how do I get my data back?” problems, in this post I have included 3 enquiries to the service desk. Now, as we are all governed by different internal IT departments, my advice is that you search through some of the other posts on this blog to find a data recovery provider of choice. Once you’ve located one, if you’d like my personal opinion of them, please contact me privately.

Help retrieving files from Samsung S3 Neo
I was wondering if you would be able to retrieve some files from my relatives samsung s3 neo. The screen is broken but the phone boots up. I have plugged it into my pc to retrieve the files but usb debugging hasnt been enabled so I am unable to access the files without the screen being on. Is this something you could do?

Computer recognises something, but not hard drive
Booted my computer one day and one of my smaller HDDs (1TB) was just no longer visible/accessible; partitions gone, etc..
Windows could recognise that *something* was plugged in but that’s the long and short of it.
There was no work up to it, no weird noises, no drop in disk health (as far as my PC tells me), it just stopped.
I’ve switched cables out incase a cable was damaged, I switched where they were plugged into incase it was a problem with a connection, and so on.
That’s the best I can provide at the moment.
So at this point, unless anything else can be done, I’d just prefer to pull everything off it and throw in for a new HDD.
It’s not got the OS or anything crucial like that on it, it’s just a lot of everything (programs, photos, music, files, etc.) which trying to reaccumulate is more effort than it’s worth.

Dell G620 died – looking to recover photos
Computer – six years old Dell G620 has “died” and would like to try and recover picasa photos , particularly of my late wife. Other documents if possible, but not essential. Am near 80th birthday in six weeks. Can you help and at what cost? E Mail with suggestions would be helpful.

Mobile phone damaged – need data

Here are some of the recent phone problems that have come into us on the computer support desk. Can I refer everyone to one of my previous posts about recovering files from mobile phones.

I’ve just found this website on google after searching for data recovery companies and am very much hoping you can help.
I had my Huawei phone charging in my laptop. I heard it play a start up tune which I had never heard it play before. I looked at the screen which read ‘Internal storage damaged‘. I tried taking the battery/sim/sd card out but to no avail.
Two options are given on the device when I turn it on now: to restart the phone (made no difference) and factory reset (I am reluctant to do so as I do not want to lose any data which I may potentially be able to get back).
Is this something you can help with? My main concern is getting the data back (sms/whatspp/notes/saved web bookmarks/contacts/pictures etc) but getting the phone working again would also be a bonus.

manchester phone user

I have an iPhone 5s which has been thrown on the floor and the screen has disconnected from the base. i have tried plugging it into my macbook to recover the data but the device is not being recognised. the main thing i want to recover from the phone i the pictures. would this be possible?

Have sent Samsung S6 edge to a data recovery company. They have said – “Diagnosis results have shown that in order to attempt the data recovery the media needs LAB time to crate a direct dump of the memory whether via a direct wired connection to service contacts of the memory or removal of the memory itself to allow a direct dump of the contents which will then require investigation to decipher any data modification algorithms and assembly parameters before we can make attempts to extract the data. This is a highly skilled process but unfortunately isn’t infallible and the chance of successful recovery once the process has been completed is approx 70%. The cost of this is £225 plus vat. Non refundable if unsuccessful.”

I dropped my phone into water, it is not turning on and I would like to retrieve my photos is possible!

Getting data back from phones

In this post I turn my attention to getting the data back from phones that have broken or lost access to the files:

various mobile phones

I dropped my phone Samsung galaxy S5 and the screen wasn’t coming up but the phone was starting.
i tried to recover the data with a program FonePaw and this asked to place the phone in download mode and since than the phone is not turning on anymore.
are you fixing phone screens and recovery date frome them???
what cost is involved to replace the screen and recover the data if necessary?

I am looking for help to recover data from a water damaged phone. The phone itself is beyond repair but we want all the information back off it (photos, videos, contacts and notepad messages ideally). The damage occurred approximately a month ago and was given to a company to attempt repair immediately but due to faults on their part we have only got the phone back today with no work being done meaning that the damage may have worsened.

Was in American, FaceTimed my girlfriend and the screen just went black, I think it’s in recovery mode at the moment, the screen and the recovery mode isn’t the actual problem, I had a guy look at it and he was able to recover about 100 pictures but he didn’t have the enthusiasm to get the rest off, it’s an iPod latest generation last year. There’s 2000 photos of my American trip on there’s and desperate to get them back.

In the above instances I recommend you first bring your phone into the LEA’s ICT department and let one of the techs have a look at it. If we can’t help you we’ll send your phone off to a reputable recovery supplier like http://phone-recovery.pen.io/ to get the data back.

Help with phone problems

In this post I reprint some phone enquiries that have been submitted to the help desk in August.

I have a Smartphone LG G4 International (H-815) Android version 6.0.
On 29 July I was deleting stuff using the Smart Cleaning software incorporated in my device with the intention of freeing space in the internal storage. I deleted by mistake (ignorance?) cache files and DCIM files (which I understand are the support of photos and videos) so a good bunch of pictures and videos went missing after my stupid action! When I tried to find them in Gallery they were not there any more.
It is also posible that some files were also deleted 10 days before then when I unloaded the content of the phone (again pics and videos) on my laptop having chosen the option ‘delete after transferring. But because the ‘C’ drive of my laptop was nearly full, some files could not get transferred – I wonder if some were lost also in this proccess.
HTC 10Happened what it may have happened on these two occasions, I wonder if you could help me to retrieve my lost files. I am only after videos and pictures really.
Additionally I want my contacts back. These are perhaps the most important as many of my business mortgage contacts are on the phone.
Your help would be appreciated.
I live near York, close to Leeds in Yorkshire. Some time soon is quite convenient for me. I can leave my phone with you next week.
NOTE: I have tried to avoid taking more pictures and videos since then to prevent over-writting empty picture/video files. [Ed note: Contact ICT LEEDS for advice with this one]

My phone is a HTC 10 which has had rain ingress Sat 12th Aug. It at first set everything going all at once. Flash light came on, and various other items like bluetooth,gps,etc all switched on and the phone had the booting up spinning logo showing in the background of the screen as a ghost image. The phone then switched off or died. I sttod it up in a warm place for the rest of Sat/Sun. This morning Calling my phone provider EE they suggested trying the power on and volume button down to reboot (I thought it should be volume up ?) Nothing happened. Can you retrieve my contacts and data. ?. And what data protection do you provide.

I have accidentally deleted the photos from my camera folder on my Samsung galaxy s3 and just wondered if you get get them back for me.

March 2017 – ICT Recovery Problems

Hi All – Here’s a selection of problems logged with the ICT last month. Thanks to our hard drive recovery chums Data Clinic for their continued support at getting most of this data back! Problems are from mainly phones and hard drives – let me say again, please don’t try to fix these faults yourself – have someone from ICT come to you – average response time in Feb 17 was 40 minutes.

I have a desktop that has not worked for 4/5 years , it just stopped. 123Gb HDD, still fitted in base unit, data recovery has not been recovered previously. I just want to get the data off the HDD

MacBook Pro 2011 hard drive partially failed. Tried to boot from an external HD but couldn’t find files. Looking to recover photos mainly.

I dropped my laptop this evening and when i turn it on it goes straight to the re-boot screen (aptio setup utility), the laptop was shutting down at the time of dropping it but had not completly shut down, how much would it cost for you to have a look at it asap?

I dropped my iphone at work and the screen is damaged and unreadable and before i send it to the insurance company to get fix i was wondering if i could retrieve the data. and how much it would be

MyPassport external hard drive. Tried copying over backup from hard drive onto new MacBook. Device was not showing up in finder. Was showing up in disk utility but unable to mound drive. First aid was also unsuccessful.

I have accidentally deleted a phone recording which I need for work. Any chance you can restore it please? I have an android StK phone.

Computer crashed and drive failed to remount on start up. Mac no longer detects hard drive but I can see it in Disk Utility which says it is corrupted.

Backed up data on external hard drive in the form of a time machine back up
My Mac was wiped to make running quicker, now I cannot install the back up or even access the files, my Mac isn’t recognising the device when plugged in
It’s in a hard external case, it used to be a sky hard drive which I then housed myself in an external case.
I would like to know if it’s possible to access the files and how much it would cost

The drive became very slow and them showed up as raw. The data recovery guy is unable to find a donor drive, says the head in busted. Hence looking for a donor drive

WD HDD wd600ue device was dropped – spins freely when read/write assembly removed but catches when installed again

January Enquiries – 2017 Style

Greetings everybody – I hope we’re all back in to the swing of things now after Xmas? Have a look at this post – it contains the most popular customer enquiries in our help desk in Jan. These are actual enquiries, with useful links where appropriate.

Note: On Weds 22nd Feb the ICT support unit is closed ALL DAY. See you local group leader if you run into problems. We are back open on the 23rd.

External hard drive was dropped and now will not power up its making a clicking noise seems to power up but not recognisable by laptop.

Can you restore data from an iPhone after a restore.
The data I am after recovering is Calander data , notes and possibly pictures.
If I could be emailed that be best best as if trying to keep the phone off.

I have a WD My passport Ultra which is no longer being recognized by the computer. I’ve tried different computers and different cords but it just isn’t registering. The light and fan do still turn on but I’m just unable to see my data:(
We live in Greenwich so is there an office we could stop by at to try to see if we can get it fixed ASAP? Do you have a rough price of what it would cost?
Thanks in advance for your help.

My computer started showing a flashing folder with a question mark. Went through all of the apple support instructions through internet recovery but it’s not able to find the startup disk so I can’t fix it with disk utility.

i have a 4TB Western Digital External hard drive that has stopped working for a
while i was wondering if you guys can take all the data on and move it over to
a 2 tb drive (dont worry last i check all the files weighed roughly around 1tb)
btw i live in cornwall and was wondering you address so if you can i can drop off both drives. for the issue i heard it grinding on something

Clicking, revving up are the main noises. Sometimes it could access certain files, sometimes it hung when trying to access the same files. The drive is relevantly new. It spins up , clicks a few times then seems to reduce speed or spin down/stop.

Dropped the WD 500GB external hard drive. It still powers up and can be heard to spin. Would like a cost for recovery.
I live near Coventry and could drop the hard drive off for assessment if required.

My Mac Air and any other device i plug my WD Passport in to – will not recognise it. I have the last 10 years of my photos and memories on there. Please could you help me.

Samsung Pro Evo 840 500gb SSD drive (same as the one you tested) has failed. Please can you give me approximate costs to recover, home user.