WD My Cloud EX2 Data Recovery

Welcome to 2018 everyone – I’m jumping straight in to a post about a user from Nottingham whose missing some files from a Western Digital My Cloud NAS hard drive system.

I have a WD MyCloud EX2 Ultra.
Had several ‘red lights’ for the drives – ran some tests – found some problems (well explained at https://support.wdc.com/product.aspx?ID=911 and http://data-recovery-tips.co.uk/raid-data-recovery/) but when re-booted, the same tests were normal. WD advised me to just keep an eye on it.
Was OK for a while then started getting red lights again. Sorted out an RMA with WD – they sent me out a new enclosure with two new drives.
WD gave me the wrong instructions – told me to remove one new drive, replace with one of the old drives and rebuild the RAID. It turns out I should have done RAID roaming and put both old drives in the new enclosure first before replacing one with a new drive, and then the second new drive once the RAID was re-built. So what seems to have happened is that one of my existing drives has been effectively wiped (not overwritten though I think). Now my other existing drive seems to be failing. I can’t access on of the shares at all and the dashboard says the volume is degraded.
I’ve spoken to someone at DataClinic and she advised me that I would be looking at around £500 to recover all my data and save it to the new drives – would that be about right? I’m going to try to get WD to pay for this.

WD My Cloud EX2 Ultra hard drive

I have WD my cloud box with 3 TB drive which recently stopped working. It could not be detected via network anymore. I opened a box and put the drive into laptop via sata usb cable and it can not be detected. Disk produces periodic strange noise like trying to spin but can’t + something similar to high voltage electric noise. It stops after several attempts

My external hard drive (WD Elements 4109G 1TB) set up as my Mac Time Machine drive has stopped working. It’s developed some hard drive problem but I don’t know what it is. I’m thinking of getting a My Cloud system to put my files on – perhaps an EX2 RAID NAS but what I’ve written above does not fill me with confidence. I’m not very good at technology so would have to get a data recovery company to do it.

RAID and NAS Data Recovery

Once again we’ve had some more problems with people losing data from RAID arrays and NAS servers that have crashed before they could take a backup of their data. I’d like to reiterate that in ALL cases of RAID and NAS failure, people should report the problems to our RAID and NAS specialists Data Clinic on their RAID page here https://www.dataclinic.co.uk/raid-data-recovery/.

IT helpdesk iconRAID

I currently run my own small hosting company and we have a requirement for data recovery. We had one of our raid arrays crashed x4 disks and I need to recover the data,
we know what number disk failed and what are good, they are running Raid 5 BTRFS the side of the disk is 4TB and have a number of xenserver disks on them, we only need one disk on the lun with the client data as we have other backups from Saturday. The size of the virtual disk we need is 509.9 GB

NAS

Qnap ts 121 single bay 2tb used for my ripped music and pictures it is say hard drive not found and my qnap cloud has been shut down . Could you give me price please for a recovery and a replacement hard drive.

Synology NAS RAID

The volume crashed on my Synology NAS when one of the three 4TB Seagate drives failed .
It’s set up as a Synology Hybrid Raid (SHR).
The technician at Synology indicated that there were some ATA errors around the time of the volume crash and that the RAID information looks absolutely fine, but there appears to be file system errors which prevent it from mounting correctly.”

Linkstation in EM Mode

My Linkstation live LSXL812 is in EM mode and I can’t access shared files. We have a SONOS sound system throughout the house and need the link station for music. My laptop is giving me the message that I do not have permission to access the music files on my laptop. I have tried to download the update, but the linkstation has disappeared from the network and I cannot find an IP address to work with (and probably wouldn’t know what to do with it if I found it!).

Note: If anyone needs authorisation about sending their RAID or NAS equipment offsite, please contact us at Technical Support.

Network Attached Storage Installations

WD NASThis article is about buying a NAS box for your home or small office environment. Hopefully it will give you confidence to install one yourself if this is something you want to do. My oldest daughter has her very own notebook and my youngest daughter comes with an IPad. They both have smartphones also. Additionally they shoot lots of pictures which wish to save, as texting and well and all of those other things teens use their mobile phones for.

Saving this data to the family iMac was good – there was lots os space and it had been an uncomplicated thing to realize but as time went by there was more and more data to save – more pictures, more videos and now music also. Utilizing the net to find a solution to my issue, my focus was brought to Network Attached Storage, otherwise called NAS. Essentially these are devices that connect to the router in your house a let anyone connected to that router to utilize them. Great I believed – I’ll get among those ! And so I did so, everyone was happy.

It came in a good box using a link to Datlabs NAS Support who I could call if I needed any technical assistance setting the NAS upward and getting it working right. I simply plugged it in, typed our password on our network and it installed itself. The very first thing to do was to transfer all our pictures, videos and music data from our family Mac onto the NAS. That was easy – a simple drag and drop operation saw that finished with no troubles. There was loads of data – some 50GB or so… How can teens make as much data?? All of which was of course, vital to them.

Anyhow with that done I set about cleaning the Mac upward and deleting files and folders. Another 30 minutes or so and it was finished. The initial thug I found was the the machine started to run a great deal faster – which was a result I was really pleased with.

Next I took a view of the setup of our new NAS apparatus. It’s a 4 disc Linux based storage device that runs RAID 5. This implies the data it holds is spread throughout all 4 discs instead of one. That’s somewhat unusual I presumed but after closer investigation I learned this was infact a great matter. It permits one drive to neglect and my data to still live without being lost. RAID 5 additionally supply increased data read speeds too – something that was obvious in the minute we started using our NAS file server concurrently. While I had been able to stream music from this my daughters could see their pictures. This all worked good – something that we’re able to never do before in the Mac as it was simply not fast enough. So introducing a NAS RAID file server into our house surroundings is a great success. Installing it was simple and I didn’t need to get hold of Datlabs for help in setting this up, I do believe I’ll keep their link though only incase anything occurs to the NAS that I can’t sort out myself.

New Server Contractors

Tom Marsh from the Higher Education Funding Council (http://www.hefce.ac.uk/) has been addressing the continuing problems with data redundancy on several LEA servers. As we know the core infrastructure we implement provides several robust techniques for data duplication specifically to avoid data loss, but as we all also know, there are instances when for one reason or another, data is not backed up.

One such instance that has raised my hackles lately is that of an HP server in a local school. Several of you who know me personally will immediately know the school I am talking about but I’m not about to start naming names and pointing fingers of blame. The data loss happened, it wasn’t backed up and that was the situation we had to sort out.

In an effort to streamline our go-to contractors I’m moving our server support to the people below. I’ve used them three times now and unlike some other recovery companies I’ve had experience in dealing with, this lot are actually pretty good and seem to know what they are doing. Contact me for names etc if you need them, I now have some very good techie contacts.

For Dell Servers: http://raid-and-server-data-recovery.com/recommended-raid-data-recovery-companies/dell-raid-and-server-data-recovery/

For HP Servers: http://raid-and-server-data-recovery.com/recommended-raid-data-recovery-companies/hp-raid-and-server-data-recovery/

For IBM Servers: http://raid-and-server-data-recovery.com/recommended-raid-data-recovery-companies/ibm-raid-and-server-data-recovery/

For NAS: http://raid-and-server-data-recovery.com/recommended-raid-data-recovery-companies/nas-data-recovery/

Thanks, J