WD My Cloud EX2 Data Recovery

Welcome to 2018 everyone – I’m jumping straight in to a post about a user from Nottingham whose missing some files from a Western Digital My Cloud NAS hard drive system.

I have a WD MyCloud EX2 Ultra.
Had several ‘red lights’ for the drives – ran some tests – found some problems (well explained at https://support.wdc.com/product.aspx?ID=911 and http://data-recovery-tips.co.uk/raid-data-recovery/) but when re-booted, the same tests were normal. WD advised me to just keep an eye on it.
Was OK for a while then started getting red lights again. Sorted out an RMA with WD – they sent me out a new enclosure with two new drives.
WD gave me the wrong instructions – told me to remove one new drive, replace with one of the old drives and rebuild the RAID. It turns out I should have done RAID roaming and put both old drives in the new enclosure first before replacing one with a new drive, and then the second new drive once the RAID was re-built. So what seems to have happened is that one of my existing drives has been effectively wiped (not overwritten though I think). Now my other existing drive seems to be failing. I can’t access on of the shares at all and the dashboard says the volume is degraded.
I’ve spoken to someone at DataClinic and she advised me that I would be looking at around £500 to recover all my data and save it to the new drives – would that be about right? I’m going to try to get WD to pay for this.

WD My Cloud EX2 Ultra hard drive

I have WD my cloud box with 3 TB drive which recently stopped working. It could not be detected via network anymore. I opened a box and put the drive into laptop via sata usb cable and it can not be detected. Disk produces periodic strange noise like trying to spin but can’t + something similar to high voltage electric noise. It stops after several attempts

My external hard drive (WD Elements 4109G 1TB) set up as my Mac Time Machine drive has stopped working. It’s developed some hard drive problem but I don’t know what it is. I’m thinking of getting a My Cloud system to put my files on – perhaps an EX2 RAID NAS but what I’ve written above does not fill me with confidence. I’m not very good at technology so would have to get a data recovery company to do it.

Hard Drives Need Repair

In this post I discuss some enquiries that have come into the ICT help desk this month. I’ve included links where appropriate.

I have a Samsung HX-M101TCB/G external drive been working on for a couple of years, now when powering up you hear 4-5 beeps and that’s it, doesn’t show up computer drives, have tried on several devices and the same thing not detected, the drive has lots of photos that I would like saved.

hdd needing repair

I have a rather old external harddrive and I cannot get it to work anymore. When I plug it in, all I hear is a wizzing noise and clicking and then there’s a message on the screen saying cannot read drive.
It’s never been dropped of been damaged in any way like water, heat etc.
Is this something you can recover ?
If so, can you email me approx costs involved and how much it’ll cost to transfer on to a flash stick. I think it was around 50gb.

WD external hard drive 3.5 gig 50% populated with family photos. Used 2 weeks ago no problems at all, used last week although plugs in to PC and recognized drive but computer cant access files, you can hear motor whirring on hard drive.

Seagate ST340810A 40GB drive powered up with 19v and burned a leg off of the SMOOTH chip. Turned off within seconds so hopefully not much other damage.

I have a Seagate 500GB hard drive which has been working perfectly. I plugged it in on Friday and it appears that Windows cannot read it. The disk spins and does not click, however, on my computer it shows only local Disk E and the error message that E is not accessible and the file or device is corrupted and unreadable. Please help as this has 5 years of PhD work and all our family photographs.

Drive became unable to access about a year ago and has all the files from our travels on it.

As far as I know the hard drive is not damaged but the mini USB input has fallen off of the drive so I can no longer connect it to my iMac. Is this something you could help with?

When I plug the ‘WD My Passport for Mac’ external hardrive to my mac desktop it just makes a clicking noise which sounds like a disk spinning and not getting going and retrying. I would value your help as all my work is on the hardrive!

Beeping Macbook Hard Drive Recovery

Light comes on, drive just keeps clicking then stops spinning. WD My passport 1TB. I have a Seagate 2TB external hard drive (2.5″) that started beeping whilst plugged into my MacBook and then stopped working altogether. I’m looking for some idea of cost to retrieve data.

Macbook start screen

I’m arriving in the UK on Friday and will be staying close to Sheffield. My hard drive fell and is not regonised by the disk manager. I took it to three different data recovery shops, they all said the hard drive is dead. Is there a possibilty to get the data out of it somehow?

MacBook at white screen, spinning timer, won’t boot up. Won’t start in safe mode or single user mode. Hard drive powers up but badly damaged and not able to recover data for a customer would this be something you could possibly do.

External hard drive feel and pulled lead out not just ticks

I have a WD My Passport external hard drive which I have probably incorrectly ejected over the years. Now when I plug it in it doesn’t let me open it or even show up on my laptop. I’ve also noticed it now makes some clicking noises.
I have many old photos and an iPhoto library on this hard drive which I’m desperate to recover! How much do you think this will cost?

Do you service and recover external hard drives that have crashed?
If yes, what is the cost?
Is there a collection / drop off service?
I am based in Cambridge.

My hard drive crashed when I was in Australia while I was travelling. I think during baggage handling. Insurance wouldn’t cover it. I sent it to an Australian recovery company, ‘Ontrack Data Recovery‘. After a few weeks I received an email “Following the initial inspection, the clean room engineer has ascertained that your hard drive is suffering an internal mechanical failure, which is a failure of one or more of the internal components crucial to the drives operation and physical media damage”… They couldn’t recover it. I couldn’t give up hope, I since moved to England and thought I’d try again while I’m here. Look forward to hearing from you.