Reading Data Recovery

My SanDisk USB has stopped working, i’ve tested it on various computers and run driver updates. it cannot be recognised.
Are you able to extract data from the USB? I am located in Reading and know of a good data recovery clinic in London on Lombard Street.

reading data recovery

Broken motherboard on iPhone
iPhone 6 with broken motherboard, desperately need sentimental photos recovered from it

it does not show up in the desktop even though the light in the drive blinks as if it was working. tried recovering the data from small repair shops but I was told to go to a tech lab

WD My Passport 2TB
My drive is broken and isn’t acknowledged by computer.
Can I have a rough estimate for recovery. I will provide a new hard drive for transfer of data. I have a hard drive failure in Reading.

I have broken the connector area to the hard drive, so it won’t turn on. Would you be able to help with this?

i have a seagate expansion+ hard drive that is clicking when i plug it in, the laptop will not recgonise the device either. i suspect that the read/write head is on the platter which is causing the issue i need the hard drive to be looked at ad repaired or if not i would need my documents back

WD My Book 750 GB has failed. Would like recovery to replacement HD. Do you have a drop in service in Caversham or Reading?
The hardier makes no sound at all
There is nothing moving.

  • Recovering my files from Seagate hard drive 500GB
  • Broken hard drive, been told that I will need specialist company to remove the data/.
  • Mypassport 1tb.had it checked at computer shop and I need to recover all of my personal data.
  • An external HDD that was used in a NAS drive has become inaccessible. I’m looking for quotes to attempt recovery of the data.
  • Seagate: clicking sound and flashing blue light.
  • Mac hard drive – with file vault no long reading properly. Does show up but stops responding.
  • Computer acknowledges hard drive plug in but lets no access to content on drive.
  • Diagnostic test done and showed up completely red no green.
  • Memory stick may be damaged and want to recover the files from it
  • The computer no longer recognises the hard disk drive.
  • Clicking sound when plugged in. Not aware of it being dropped but could have been angled in transit moving house.
  • Dropped harddrive, now making clicking sound

Data Recovery Services London

Data Clinic London, located at 68 Lombard Street, London EC3V 9LJ are the city’s premier data recovery company. Here are some of the recent hard drive data recovery enquiries they’ve received. To get to Data Clinic London follow the map below:

Map above: Data Clinic Ltd, 68 Lombard Street, London EC3V 9LJ

Seagate External HDD – part of a striped raid set – started making clicking/beeping noise, files on it took longer and longer to load, until the drive entirely stopped being able to be accessed when plugged in. I’m looking to use a good data recovery service in London. I am almost certain it’s misaligned actuator/drive heads – it still lights up when plugged in, still makes noises as if moving, and nothing on it was corrupted when it was working, so it’s definitely a hardware issue. Any idea how much it would cost to either replace/realign the parts so the drive works again, or failing that, recover the data directly from the platter?

Toshiba 1TB external drive. The external hard drive stopped working maybe 1 or 2 years ago. I thought I lost it but then I just found it. Tried to plug the USB into my laptop and I am prompted to format the drive before I can use it. I do not want to format the drive – I would like to recover all the photos in there if possible. There might other documents but I am really mostly interested in the images.

At my work office in London I have a maxtor 3200 external hard drive which has stopped working, there is the occasional clicking coming from the drive and my PC is not recognising it. i need to recover photo’s music etc. can you help? Is this a data recovery service the clinic provide?

I have Toshiba HDD 750 GB which is not detecting. While connecting it via external casing, it give sound cracking noise.

The HDD that I believe has failed (or is about to) is a Western Digital Caviar Green – I originally got two of them in 2012, one failed about a year ago, and the other one is on its way out too, I should have taken that as a warning sign. I turned on my PC to find that windows were unable to read the drive and when I opened Disk Management the data format say’s it is “RAW” instead of “NTFS” which according to research indicates it’s on the verge of failure? I don’t want to format it back to NTFS as I don’t want to lose the data that’s on it.
I was wondering if this is something Data Clinic in London could recover the data and files from? I want the data recovering from my raid hard drives and writing to a server.
The drive is a mass archive that I’ve had for 3 years, and is, or was growing weekly, thus I don’t want to risk any damage being done by free software recovery tools. Since the discovery earlier, I have not tried to recover anything from the drive, and I have since unplugged the drive, hoping that this is something you may be able to see to?

Dropped External Hard-drive and the computer is not loading it anymore.
The hd makes a different noise when booting up.
Opened the hd case to check if the usb adapter was plugged in properly and the connector doesn’t seem damaged

I have 2 external hard drives, one being a maxtor and the other being a segate both having 1tb of data. The maxtor one is recognised by the computer as the computer makes a recognised noise when inserted but isnt shown in the “my computer” tab and makes scratching and beeping sounds with whirring sounds aswell. the segate one is recognised in my computer but when clicked on in it says “that the location is not available and is corrupted and unreadable.
I have university on mondays, Tuesdays and Wednesdays apart from that I am free, please reply when you are available.

Error saying boot device not found. Have spoken to HP, cannot reboot system without deleting data.

Unable to access external Seagate SATA harddrive. (USB 3.0 2tb Seagate Desktop Expansion Drive)
Drive in its case fell on the floor. Drive sounds as though it spins up. Drive letter displayed (eventually) in file explorer.
When selected, ring goes around for a long time and when eventually stopped the following error message is displayed (j:\ is not accessible The request could not be performed because of an I/O error).
Hard drive taken out of case and connected to computer using 3.0 USB external caddy. Same problem and error message.
Hard drive opened and read arm observed as being in the right place (parked). Closed and tried again with external caddy, still same error message (eventually).
Unable to access drive using Windows disk management tool(Windows + X)

Recovering data from Sandisk hard drives

SanDisk Ultra II (240gb) bought late in 2015 has stopped working. Desktop hard drive indicator stays on and the machine will not boot. Have tried connecting externally, with a working USB bridge to another computer – the device is not detected. I will be returning the device under warranty to SanDisk. Please can you contact me with some data recovery options?

My iPhone (5s) have had overloaded memory and stopped working. I could see only Apple icon all the time. So, there was a system update. And now I have photos only from iCloud (about 300). My 7000 photos disappeared. I tried to recover it using recovery programs with no result. I also called local repair services. Phone has no value for me right now. I can let someone take it to pieces but I must have these images. I had the images saved to a sandisk hard drive and wonder if you can extract the file from that?

Its a Sandisk ultra hdd that I’ve made into a portable drive.
When you plug the external hard drive in it doesnt show up on my computer but showes up on the bit where you can disconnect the hard drive, Also shows up on the disk management but says it is unallocated. I did a disk defragmentation on my computer but didnt realise my external hard drive was plugged it, That was the last time my hard drive actually worked but not sure if thats the reason its not working. Also when you plug it in the light doesnt come on anymore but does make noise to show its registered on the computer and makes the external hard drives makes a noise like its running. i spoke to sandisk about it but they dont seem willing to do the data recovery work.

Samsung ST1000LM024 data recovery

In this post we look at several data recovery enquiries we received about Samsung ST1000LM024 hard drives where the users couldn’t access their files anymore.

Samsung ST1000LM024I believe the problem is due to overheating.
I have have two external hdds that have failed. one ticks once plugged in. The other when plugged into my mac states that it is drawing to much power and the usb port is then turned off.

External hard drive fell off PC tower. The device now just clicks and does not read.
Its a Samsung ST1000LM024
One of our IT chaps has taken a look at it but cant fix it or access my files.
It holds family photographs only which we want to recover.

My western Digital my passport hard drive was dropped on the floor. It contains basic files such as spreadsheets, word documents and active inspire PowerPoints. However simple, they are quite important. The light comes on and a whirring sound is made when plugged in to the computer however the computer can not find the hard drive.
If you could estimate a quote for the repair that would be appreciated. I am a teacher so contacting me by email would be preferable.
I have been to PC world and they have told me they cannot repair the hard drive

HDD is exhibiting a steady beep when plugged in. Does not show up in “my computer”. Can you tell me your availability and rates? There is not access to the drive or the files it contains.

A teacher in desperate need of recovering all my hard work over the last 3 years off my hard drive. It fell last night and reconnected fine. Now I started my laptop up I’ve switched USB ports and even laptops but no luck! Its a Samsung ST1000LM024 hard drive and I am in Tadcaster, but occasionally visit Northampton – I know there is a data recovery centre there.

Phone Recovery

phoneMy thanks to the people at the UK’s http://phone-recovery.pen.io/ for the phone data recovery examples below.

Phone has died with no sign of life. Don’t care for the hardware part just need the data off the internal storage. android system is the operating system.

I want to see if I can recover some permanently deleted photos and videos from my iPhone 6s. It’s only files from the last month. The files are not on the cloud or currently on the handset.

Samsung s6 phone has fell in some water and no longer turns on.

My Nokia 7100 Supernova has been on charge for over 24 hours but is unresponsive. I would just like to be able to access all my text messages again.

I have an old Samsung Galaxy S3 that eventually bit the dust and wouldn’t boot up any more. Unfortunately I had all the photos stored on the internal memory and not backed up. I don’t need it fixed (I got a new phone anyway since this was long overdue) but I would like to recover the data off of it. Could you provide me with a quote/price estimate for recovering this data?

I have lost data from my s7 edge Samsung while copying over on 1st December 2107. Since then I tried using an online data recovery tool but no luck and then my factory phone was reset. Is it possible to recover data pre 1st Dec 2017 from my phone in particular my photos.

The screen of my xperia Z5 has recently been smashed and it does not respond to touch. The Android OS and softwares works fine but I just want to retrieve datas such as contacts, videos, photos and music from my device.

QNAP and Synology data recovery

I have one 3 tb hard drive in a Synology Diskstation mounted as a Synology Hybrid RAID that has failed, so I cannot retrieve any data on it via the Diskstation. (The other hard drive had failed some weeks ago so I had sent it back for a replacement). Could it be revived, and what would the rough cost be?

Drive has stopped powering up, I need to copy the files over to a new one – I’m in Chiswick.

Chiswick, London

QNAP HS210 in RAID 1, disk 2 failed (very noisy), purchased a new disk and replaced but it didn’t rebuild the array. Upon booting up with just disk 1 it fails to recover the array. QNAP support have stated there’s a hardware failure with disk 1 after running dmesg from ssh with only disk 1 inserted: JBD: Failed to read block at offset 3176

The data from the QNAP and Synology systems is backed up on a Porsche Design Lacie 2tb drive. Dropped on floor and no longer reads. Formatted for Mac. Device sometimes shows up on connected devices and sometimes reads files, but extremely slowly. Have tried data recovery software but does not work.

I have a hard drive that is no longer able to boot or when viewed as a secondary drive on another PC you are unable to initialize disk with the error message “Error initialize disk: the request could not be performed because of an i/o device error.” This was the Primary hard drive for the PC and held the OS, before it stopped booting the PC had become unusably slow but sounded normal, now I do not believe the disk is spinning. My worry is that taking it out of the PC was what killed it.

We are an architectural practice based in Chiswick and we would like to convert data from DDS-3 and DDS-4 discs into usb digital format. They would be a total mix of 12 tapes (still to confirm). Data can go back onto with RAID NAS device hard drive.

Dropped 2tb Toshiba hard drive looking for rough price to recover data and repair please

Seagate data recovery

This month we’ve had several Seagate hard drives in for file recovery operations – here are the details:

Seagate hard drive logoKeith, Luton
I have an old IDE hard drive from a friend who wants to get the data off (photographs in the main). The pins on the IDE connector are damaged so I’m looking for a donor drive to make the swap and get the data.
It’s a Seagate Barracuda 7200.8 300GB;
SN: 3NF11PHJ;
Model: ST3300831A
P/N: 9Y7284-029
Firmware: 4.40
Date Code: 06145 Site Code: AMK

Alison, Dunstable
I have a Seagate hard drive which stopped spinning up and is no longer recognised by the BIOS/Windows as a connected drive. After googling the problem, I suspect the PCB has died. I have ordered a replacement PCB for the drive, but it requires the ROM chip to be moved from the original board to the new board and I am probably not skilled enough for this work.
I was wondering if you would be able to undertake this work and how much it would cost. Also, in the scenario where this doesn’t work, I would like to know how much a full repair would be.
The hard drive is a Seagate Barracuda 2TB HDD, Model: ST2000DM001

Roger, Eastbourne
I have a Seagate expansion drive which won’t power up.
It spins and then makes a couple of clicks and then dies.
I’ve tried mounting it via a computer internally with the same results.
It has been accidentally dropped, therefore I suspect that the problem is hardware related…
I would like an idea of how much you would change to recover all recoverable files and transfer them to another hard drive which I am happy to provide?

If you have a hard drive problem and just need another hard drive simply contact your local LEA ICT centre, if you need the files from the drive then come to me as we’ll need to create a data recovery ticket for you.

MacBook data recovery and broken phones

MacBook users beware! The way the OS X filesystem works is to restructure sectors as soon as data is deleted so that reconstituting the files from the data during a recovery attempt can not be achieved. So, if you do use Macs, please make sure you use Time Machine so that you’ve got a decent backup!! You can get a guide of using Time Machine from https://support.apple.com/en-gb/HT201250.

MacBook user

I have done recovery back up for my home computer onto external hard drive and now I lost all my files and documents that were on external hard drive. Is there any way I can get it back to way it was before?

SSD data recover on Macbook
My laptop hard disk crashed suddenly. It is an SSD 1 tb and I have a lot of valuable files on it. I wanted to know how much it generally costs to recover assuming it is possible?

Macbook air has water damage on SSD hard drive?
Can it be repaired and / or data recovered?

These following questions all relate to losing files on iPhones – the ICT’s don’t do data recovery on phones, instead we use a 3rd party contractor – go to http://phone-recovery.pen.io/.

Retrieve photos from iPhoto
I have a macbook pro 15inch, 10-11 years old. It froze once & after turning it off/on it failed turn back on or advance from the apple screen. I took it to an Apple shop who were able to have a look they wern’t able to access the harddrive. I think the laptop is probably beyond repair but I would like to retrieve the documents & photos on iphoto if possible.
If you are unable to access/retrieve anything would I be charged anything?
Anything else you need to know & if possible then I could courier the laptop with an external hard drive to place anything retrieved.

iPhone data recovery
I’m really hoping you can resolve my problem. My son dropped my husbands phone, the touch screen went u couldn’t press anything on the right side of the phone and there was grey lines. We are in Egypt at the moment. We got the screen fixed but then realized it says disabled connect to iTunes obviously the touch had played up by itself and entered the wrong passcode so many times. We have tried to resolve it from the software side, haven’t had much luck till now so I was hoping is there a way to remove the hard drive or wherever the data is stored into another phone? It’s an iPhone 6 Plus and we also have another iPhone 6 Plus.

I need to retrieve whatsapp and txt messages from my iPhone six. I didn’t have back on my iCloud.
Please let me know if it’s something you can help with.

Samsung
I have accidentally deleted all photos and videos from a Samsung tablet. Is this something you could help me with? I am in West Lothian.

RAID and NAS Data Recovery

Once again we’ve had some more problems with people losing data from RAID arrays and NAS servers that have crashed before they could take a backup of their data. I’d like to reiterate that in ALL cases of RAID and NAS failure, people should report the problems to our RAID and NAS specialists Data Clinic on their RAID page here https://www.dataclinic.co.uk/raid-data-recovery/.

IT helpdesk iconRAID

I currently run my own small hosting company and we have a requirement for data recovery. We had one of our raid arrays crashed x4 disks and I need to recover the data,
we know what number disk failed and what are good, they are running Raid 5 BTRFS the side of the disk is 4TB and have a number of xenserver disks on them, we only need one disk on the lun with the client data as we have other backups from Saturday. The size of the virtual disk we need is 509.9 GB

NAS

Qnap ts 121 single bay 2tb used for my ripped music and pictures it is say hard drive not found and my qnap cloud has been shut down . Could you give me price please for a recovery and a replacement hard drive.

Synology NAS RAID

The volume crashed on my Synology NAS when one of the three 4TB Seagate drives failed .
It’s set up as a Synology Hybrid Raid (SHR).
The technician at Synology indicated that there were some ATA errors around the time of the volume crash and that the RAID information looks absolutely fine, but there appears to be file system errors which prevent it from mounting correctly.”

Linkstation in EM Mode

My Linkstation live LSXL812 is in EM mode and I can’t access shared files. We have a SONOS sound system throughout the house and need the link station for music. My laptop is giving me the message that I do not have permission to access the music files on my laptop. I have tried to download the update, but the linkstation has disappeared from the network and I cannot find an IP address to work with (and probably wouldn’t know what to do with it if I found it!).

Note: If anyone needs authorisation about sending their RAID or NAS equipment offsite, please contact us at Technical Support.

Mobile phone damaged – need data

Here are some of the recent phone problems that have come into us on the computer support desk. Can I refer everyone to one of my previous posts about recovering files from mobile phones.

I’ve just found this website on google after searching for data recovery companies and am very much hoping you can help.
I had my Huawei phone charging in my laptop. I heard it play a start up tune which I had never heard it play before. I looked at the screen which read ‘Internal storage damaged‘. I tried taking the battery/sim/sd card out but to no avail.
Two options are given on the device when I turn it on now: to restart the phone (made no difference) and factory reset (I am reluctant to do so as I do not want to lose any data which I may potentially be able to get back).
Is this something you can help with? My main concern is getting the data back (sms/whatspp/notes/saved web bookmarks/contacts/pictures etc) but getting the phone working again would also be a bonus.

manchester phone user

I have an iPhone 5s which has been thrown on the floor and the screen has disconnected from the base. i have tried plugging it into my macbook to recover the data but the device is not being recognised. the main thing i want to recover from the phone i the pictures. would this be possible?

Have sent Samsung S6 edge to a data recovery company. They have said – “Diagnosis results have shown that in order to attempt the data recovery the media needs LAB time to crate a direct dump of the memory whether via a direct wired connection to service contacts of the memory or removal of the memory itself to allow a direct dump of the contents which will then require investigation to decipher any data modification algorithms and assembly parameters before we can make attempts to extract the data. This is a highly skilled process but unfortunately isn’t infallible and the chance of successful recovery once the process has been completed is approx 70%. The cost of this is £225 plus vat. Non refundable if unsuccessful.”

I dropped my phone into water, it is not turning on and I would like to retrieve my photos is possible!