Problems with Malware

It seems that the ICT LEA offices in Doncaster and Swinton (Manchester) have been hit by some sort of malware infection. It’s not altogether clear where this came from but the feeling is the rogue software was introduced into the network by an infected pen-drive.

MalwareMalware has corrupted my photos of my young children, a handful of photos remain but the rest just have an orange icon. There is a page asking me to access a tor page to pay the ransom, I haven’t done anything about it, just turning the laptop on occasionally and hoping it’s gone away!!! It happened about 3-4 years ago and hasn’t gone away!

I’ve had my external hard drive (Toshiba 500gb) for a month and yesterday it ceased to power up. This was at the same time that I got a warning message telling me that my computer hard disk had been infected with a malware virus. The blue light is not flashing and there’s no sound coming from it. Yesterday it ejected itself from my computer and did not work anymore. I’ve tried plugging it in to different computers and cables. What I’m really concerned about is the data on it, but if it possible to recover the hard drive itself as well that would be great.

I recently got a form of malware on my computer and i disinfected it using a malware cleaning tool from off the internet. After the program had run it told me to reboot my computer. I did this but not the laptop doesn’t make it past the start up screen, I took it to a local laptop repair guy who said the laptop needed to be re built. He managed to remove the hard drive to keep holiday photos and videos which I wanted that were on there.

Malware can be a real annoyance and sometimes it can unfortunately ruin the data on your hard drive. A useful article about how to detect and remove malware can be read at http://www.techradar.com/news/the-best-free-malware-removal-tools.

Some untypical enquiries

Hi Everyone,

broken toasterWe’ve had some strange submissions to the ICT help desk this month, including a broken toaster?? and an enquiry about a broadband office installation??? LOL – we can’t help with any of these enquiries so I thought I’d post some of the VALID queries that we CAN help with:

  • Internal Seagate drive failed in desktop pc, according to another data recovery company they said they could t do a full scan so they couldn’t do a data retrieval. I originally removed the HD from the October indentify if it it was a pc or Hd problem. When I placed the HD in an external drive reader, it noted a connection and you could hear the drive power up, but it wouldnt assign a drive letter or let me view it
  • I have deleted by mistake all my files from my hd external seagate and I would like to know how much do you charge to recover everything back.
  • I have a WD MY PASSPORT ULTRA HD 3 TB for around a year and half and suddenly 2 days ago none of my 2 computers can’t seem to access it. The HD shows on disk utility but I’m not able to access it.I have around 500 gb of personal data in there that I would like to recover. I have tried all the methods that I could find online but none have worked so far. As far as I know the HD has never been dropped or tossed.
  • Had for some time, attempted to back up – Mac not recognising drive contacted apple care, state disk corrupted and therefore cannot access. Suggest only option is to delete data, but valuable data to me (photos, videos etc) and therefore would like to recover data from hard drive before deleting. The external hard drive is an Iomega 31887300
  • My external hard drive has a mechanical fault and is doing that clicking sound. I have a lot of data on it, but the most important thing to me is about 2 years (~40gb) worth of photos.
  • I have a WD ‘My Passport’ external hard drive which unfortunately has broken (not recognised as a drive by any computer) and I stupidly have not backed up the data. When I have taken it to Curry’s PC World and a local computer shop they have said my data is unrecoverable by them but suggested some specific data recovery services may be able to do it, but it is a big maybe. I unfortunately have no clue as to the amount of data on it.
  • Macbook Air 11″ early 2014 a1465 SSD fault. SSD installed is a Toshiba 128gb. Mac won’t boot from the ssd but will once removed. Recent update to High Sierra could have disabled or broken the SSD. Only 10GB of Photos needs to be recovered. What might this cost to recover if the failure is with the ssd hardware.

So we can’t help with toasters but we can help with the above enquiries…. Speak soon!