Service Desk Call Summary – October 2017

Hi All,

it support personHere’s a summary of the data recovery enquiries we’ve had at the Service Desk this last month. If you have a similar problem please remember to raise the issue with your local ICT engineer first!

  • Hard disk is making clicking noise and wont be seen as a device in my PC. Need to recover files , pictures etc.
  • I’m looking for a quote to recover data from my external hard drive. I think it may have been dropped at one point as it’s making a strange noise and my laptop won’t read the device. I also wanted to know if it’s not recovered, will I still have to pay the full price?
  • It is a external WD My Passport Hard Drive. I think it could be 1 TB, but not sure.
  • It stopped being recognised by the computer.
  • When plugged in, it buzz and the light turns on, but windows doesnt recognise it
  • I own a Toshiba 1TB external hard drive which was recently dropped, causing the drive to develop a ‘click’ and rendering its data inaccessible. I phoned earlier today and explained the situation to Phil, who kindly provided me with a breakdown of the costs involved in recovering the data – I’ve given it some thought, and have decided I would like to use your service (I’m based in London).
  • I have a seagate 1tb external hard-drive and it is no longer working.
  • I have a Seagate Free Agent GoFlex 1.5TB HDD (PN: 9zFAD1-500 1.5 TB). It will not initialise on Mac OS (Sierra) or Windows (8.1) but is recognised when plugged in on both OSs.
  • Seagate ST2000LM003. The HDD stopped working after knocking the laptop onto the floor – therefore presuming it is a mechanical failure.
  • My external hard disk is not detecting on my PC. Until couple of weeks ago, I could see the blue light on it (indication light) on the hard disk. However, now there is no light as well as I can hear a ‘tick tick tick’ sound from it. All I want is to retrieve my word and pdf files.
  • I own a WD 2TB portable drive.The serial number of the drive: *WX91A47AS8HE* P/N: WDBU6Y0020BBK-WESN. I tried various recovery options thinking it was corrupt but to no avail so, I have had to open it to check whether it was a software or a mechanical issue so this where it is at : The floater heads mechanism is not moving and the discs are not spinning. The discs appear to be in good condition. No visible scratches dust or particles. Would it possible to remove the disks and read them on another device or fix the floaters.

Until next month!

RAID and NAS Data Recovery

Once again we’ve had some more problems with people losing data from RAID arrays and NAS servers that have crashed before they could take a backup of their data. I’d like to reiterate that in ALL cases of RAID and NAS failure, people should report the problems to our RAID and NAS specialists Data Clinic on their RAID page here https://www.dataclinic.co.uk/raid-data-recovery/.

IT helpdesk iconRAID

I currently run my own small hosting company and we have a requirement for data recovery. We had one of our raid arrays crashed x4 disks and I need to recover the data,
we know what number disk failed and what are good, they are running Raid 5 BTRFS the side of the disk is 4TB and have a number of xenserver disks on them, we only need one disk on the lun with the client data as we have other backups from Saturday. The size of the virtual disk we need is 509.9 GB

NAS

Qnap ts 121 single bay 2tb used for my ripped music and pictures it is say hard drive not found and my qnap cloud has been shut down . Could you give me price please for a recovery and a replacement hard drive.

Synology NAS RAID

The volume crashed on my Synology NAS when one of the three 4TB Seagate drives failed .
It’s set up as a Synology Hybrid Raid (SHR).
The technician at Synology indicated that there were some ATA errors around the time of the volume crash and that the RAID information looks absolutely fine, but there appears to be file system errors which prevent it from mounting correctly.”

Linkstation in EM Mode

My Linkstation live LSXL812 is in EM mode and I can’t access shared files. We have a SONOS sound system throughout the house and need the link station for music. My laptop is giving me the message that I do not have permission to access the music files on my laptop. I have tried to download the update, but the linkstation has disappeared from the network and I cannot find an IP address to work with (and probably wouldn’t know what to do with it if I found it!).

Note: If anyone needs authorisation about sending their RAID or NAS equipment offsite, please contact us at Technical Support.