SSDs and Other Items

Hooray we've finally got rid of these ancient CRT machines that were blighting central IT services buildings!

Hooray we’ve finally got rid of these ancient CRT machines that were blighting central IT services buildings!

The 3rd quarter rollout of new kit across the LEA has bought with it a fair few problems (I hate to say I told you so, but I did), when Monks School in Cambridge losing a server due to a bad SSD upgrade and several Director’s new iPhones being incorrectly synch’ed with the cloud during the Teacher’s Conference in August. Ho-hum, and that’s not all – here are some other issues that have been bought to my attention, send to me by various colleagues across the LEA.

SSD Recover Data Required

I have a failed samsung sata 1tb sad hard drive. I can hear the device spinning and it gets recognised when I connect the drive via sata to usb cable to windows PC, but cannot open the drive. It’s about 3 yrs old and contains mainly photos and mp3s. How much would you charge for repair?

Hmm these Evo drives unfortunately have quite a lot of problems. According to this page on the web site of Data Clinic, the English data recovery company, the NAND chips in these devices are of very low quality and the result is lost data. Modern Evo drives use Samsung’s 3DNAND chips which are much better and solve the problem, but Evo SSD hard drives that use the older TLCNAND chips will all fail, see this interesting article from PC World too on the subject of TLC NAND chips. So how do you check if your Evo SSD is using these old chips? There seems to be no easy way. If you were hoping for a page on the Samsung web site where you could enter your hard drive’s serial number then you’re going to be disappointed, so my advice to your is to back your data up, quickly and perhaps use a different hard drive.

Data Transfer Question

I have a Lenovo S440 laptop with a factory fitted 128gb SSD, which is too small for my needs. Would you be able to back up contents and replace with a 250gb or 500gb SSD? If so, what would the approximate cost be?

Hi your question is really one concerning data transfer rather than data recovery as there is nothing wrong with your hard drive. Yes we can do this for you, but we’d charge you about £200. So instead, to save you money just ask your trusted LEA IT department and get them to do it for you. How do you find a trusted IT dept? Well, you could speak to your friends and colleagues, or ask me 🙂

iPhone 6 Dropped in Water – Need Recovery

I recently dropped my iPhone 6 in water and it is now completely unresponsive (doesn’t turn on, charge etc). Approximately how much would it cost to recover just the photos/videos that I have taken on the device? Please could you respond by email.

The main cause of failure with phones that have been dropped in water is shorting on the phone’s power rail. The power rail runs across the whole of the phone supplying power to the entire contents such as the touch screen, the memory chips, the main circuit board etc. So when water invades the case it causes many little short circuits throughout the phone. If you’re lucky just a clean up of the phone is necessary to remove all the short circuits from it, but more likely is the possibility that there has been some significant damage to one of the major components in the phone. This will have to be swapped out with a replacement part if we are to be able to get to the stage of recovering data from the phone. Spare phone parts such as screens etc (see cost in the region of £60 or so. If you have an iPhone, I advise avoiding the Apple stores as they will charge you about £200 for the privilege.

Enquiries from the IT Desk

More hard drive data recovery enquiries in this latest blog – again with links supplied to help you out. If you have any questions or get stuck, give me a call through internal IT / LEA numbers and I’ll help you out.

  • lost fileI have a WD Elements external hard drive used to store photos and I’m no longer able to access them. I was referred to you by 3B Systems in Nelson as a company that might be able to recover the images.
    As you are based in Bury would it be convenient to call in to see you.
  • I plugged my seagate expansion portable external hard-drive into my laptop and it was not being recognised after several restarts of my computer. Although the light came on it was also making a strange beeping noise. The drive was accidentally dropped from a small height last week and so that is probably the cause of the damage. I don’t think the laptop is the issue as several other usb’s I have tried all have worked. I have photos from my masters project on the hard drive which I need to give to my supervisor, so need the drive fixing or data recovered quickly.
  • Basically I use a Seagate GoFlex Home to store my data files on a home network. To the best of my recollection there is about 550 gb of data on it, mostly music and photos, also some documents, domestic and relating to my voluntary activities. If we go away for more than the odd night, I turn it off, remove the actual storage unit from the base, and store it in a fireproof box in a safe place while we’re away. On our return I reverse the process. I have done this about a dozen times in the four years I have used the device, without problems. We got home yesterday and having put the drive unit back on the base and turned it on, I found it was non-functioning in that it connects to the network, but the drive itself doesn’t work (the white light does not come on). Windows recognises that it is there but says there are no files on it, as does the Seagate website. I’ve tried all the usual stuff like turning it off and back on etc. to no avail. I last used it literally immediately before turning it off on the day we left, and it has shown no signs of any problems, prior to that. So far as I am aware the unit contains two physical drives, one of which backs up to the other. I suppose I never considered both of them failing at the same time. I’ve been to a local firm who say that it’s a mechanical problem and they can’t help, and recommended you.

Remember if you are going to start troubleshooting a hard drive, make sure you back the data up first!